This policy governs the terms and conditions for refunding payments for services provided through the polis.ge website.
General Provisions
Payment for services implies the client's full and unconditional agreement with this policy. Refunds are made exclusively in cases explicitly provided below.
Refund Prior to Service Provision
A refund is only possible if the payment has been made, but the insurance policy has not yet been issued or sent to the client. In this case, a refund is issued minus any payment system fees.
Point of Service Delivery
The service is considered fully rendered from the moment the insurance policy is issued and sent to the client (including in electronic form). From this moment, the company's obligations are considered fulfilled.
No Refund After Issuance
After the insurance policy has been issued and sent, no refunds will be made under any circumstances, including:
Data Errors
The client bears full responsibility for the accuracy of the data provided. No refunds are issued for errors caused by the client. Re-issuance is only available on a paid basis. In the event of an error caused by the company, a free correction or re-issuance will be provided.
- change in the client's plans
- cancellation of the trip
- early departure from the country
- non-use of the policy
Entry Refusal and Third-Party Decisions
The company is not responsible for decisions made by border, migration, or other government authorities. Refusal of entry, deportation, or other restrictions do not constitute grounds for a refund.
Legislative Changes
Changes in legislation, entry rules, or third-party requirements after the policy has been issued do not constitute grounds for a refund.
Refund Timeframe
In the cases specified above, refunds are processed within 5–10 business days, minus payment system fees.