Polis.ge · 2026
What to do if you need medical help in Georgia
Get the help you need first, then follow your policy’s procedure. This guide covers GPI Holding tourist insurance.
Sources checked on 19 September 2026.
If someone’s life is at risk, call 112
Do not delay emergency care while waiting for the insurer’s approval. Tell the operator what happened and where you are. Notify the insurer as soon as you can.
Who to contact
GPI Holding assistance
medical assistance, 24 hours a day. Report the incident and confirm the clinic and authorisation procedure. If your policy names another insurer or assistance service, use the details in that policy.
+995 32 250 5111Polis.ge support
daily, 10:00-00:00 Georgia time. Contact us about a missing PDF, incorrect details or payment. The insurer authorises treatment and reimbursement; policy support cannot replace its approval.
info@polis.geFrom the first call to treatment
Notify the insurer promptly
The GPI tourist policy requires immediate notification of urgent outpatient, inpatient or dental treatment. If you could not notify the insurer in time, keep evidence of why.
Provide the details
Have the insured person’s name, policy number, clinic name and time of treatment ready. Explain what happened and where you are.
Confirm the arrangements
Ask where to go, which services are authorised and how payment will work. The insurer may pay the covered amount directly at a partner clinic. Deductibles, limits and exclusions still apply.
Keep the paperwork
Collect medical reports, prescriptions, itemised bills and proof of payment. Ask whether originals are needed and how to submit them.
See section 3, page 6 of the GPI tourist policy wording.
If you have already paid for treatment
Keep proof of payment and contact the insurer. Paying a bill does not guarantee full reimbursement.
For the cases specified in the GPI contract involving self-paid ambulance services or treatment outside the partner network, submit the reimbursement request within 30 days of receiving the service. This is the claim submission deadline, not a promised payment date.
Confirm the submission channel and documents with GPI. If notification was late, explain why and attach evidence; this may affect the decision. Other products may have different deadlines.
Documents to keep
Identity and cover
Your policy and identity document.
Medical records
A description of the care provided, the doctor’s signature and required clinic certification. Form No. 100 for out-of-network treatment in the cases specified in the contract.
Costs
An itemised bill and receipt or other proof of payment required by the contract.
Urgent dental care
Dental charts before and after treatment, as required by the contract.
Keep legible copies and the originals together, along with the date you contacted assistance and the instructions you received. Send medical information only through the channel agreed with the insurer. Confirm the exact document list for your treatment.
What affects the claim decision?
The insurer checks whether cover was active, whether the event is covered, whether notification and authorisation requirements were met, and which limits and deductible apply. Evacuation and repatriation require separate authorisation under the contract. If a claim is declined, ask the insurer for the reason and the relevant policy clause.
These instructions refer to the GPI tourist contract linked below, not to every insurance product. Use the conditions and contacts in your own policy.
Sources and policy terms
- GPI tourist insurance policy wording (PDF) ↗
- Government of Georgia Decree No. 602 of 26 December 2025 (Georgian) ↗
- GPI Holding: Tourist Mandatory ↗
- Georgia 112: emergency services ↗
Prepared by Polis.ge using the sources below. Check the latest versions before travelling. Your policy wording determines your cover; examples do not guarantee cover or payment.