Polis.ge guide · Travel to Georgia
How to buy insurance on Polis.ge and receive your policy
From choosing a plan to receiving the document: details to prepare, checks before payment and what to do if the email is missing.
Prepare documents and travel dates
You will need each traveller's name in Latin letters, travel document number, date of birth and citizenship. Also have a contact phone number, an accessible email address and the dates of your stay in Georgia ready.
Use children's own personal details. When insuring someone else, enter their information in the insured person's fields.
Choose a plan and insurance period
Lite offers basic protection for your trip. Standard adds support with an insurance event through Telegram and WhatsApp. Lite and Standard have a 100 GEL deductible; Premium has a 0 GEL deductible and priority support. Choose according to the assistance you need and your share of costs, then check the coverage limits.
Compare tourist plans on the homepage: price, deductible, assistance and restrictions. Choose dates including arrival and departure days. Plan eligibility depends on age on the insurance start date.
If you buy a GPI Holding tourist policy before entering Georgia, cover starts on crossing the border within the stated insurance period. Buying while already in Georgia involves a 24-hour waiting period from purchase under the terms. A new policy does not cover an event that has already happened.
Complete and check the order
Enter the traveller's details and add others if buying for a shared trip. Make sure the dates and plan suit everyone. Before paying, check names, documents, birth dates, email and the total amount again.
Choose an available payment method and follow the instructions. Keep the page open after paying until you see the result and information about policy issuance.
Receive and save the policy
After issuance, the policy can be downloaded from the payment result page; documents are also sent to the email address provided. Open each file, check the insured person, period and insurer's contacts, then save it on your phone.
If it is missing, check your inbox and spam folder. If money was taken but no policy arrived, contact Polis.ge with the order number, email and payment time. Do not pay again until its status is clear. Never send a full card number, security code or confirmation codes.
Common questions
Does the document always arrive immediately?
Card payments support automatic issuance. Payment methods requiring manual confirmation are processed during support hours. If your policy has not appeared, contact Polis.ge with the order number and save the issued document before travelling.
What if an issued policy has an error?
Contact Polis.ge support with the policy number, the error and the correct details. Do not edit the file yourself; wait for confirmation that it has been corrected.
Who should I contact after buying?
Contact Polis.ge about documents, payments and corrections. To arrange medical assistance, use the insurer's contact details in the policy. Call 112 in a life-threatening emergency.
Sources and verification
Rules and service procedures were checked against these sources on the review date. Your policy determines the cover that applies.